Preparing for Your Surgery

For your health and safety, some laboratory tests or medical clearance may be required prior to your procedure. Your surgeon or Piedmont Surgery Center may arrange for these test to be done prior to the date of your surgery.

Within a week of your scheduled procedure, a nurse from Piedmont Surgery Center will call to ask you questions regarding your past and current medical conditions, allergies and medications you are taking. Please don't hesitate to ask any questions you may have, and be sure to let them know of any special needs.

Your preoperative assessment nurse will instruct you on eating/drinking guidelines prior to your surgery. They will also instruct you on which medications, if any, to be taken before your surgery. If you do not follow the guidelines given by the assessment nurse, your surgery may be cancelled and rescheduled for another day.

If you take medication for any conditions, ask the Piedmont Surgery Center nurse whether or not to take it the day of your surgery.

For women, if there is a possibility that you are pregnant, please notify your doctor and/or the Piedmont Surgery Center nurse.

Please refrain from using any form of tobacco for at least 24 hours prior to your surgery.

Someone from the business office will call you after 10AM the day before your surgery with your arrival time. Times will not be given out prior to the day before your surgery due to schedule changes that occur right up to the day before surgery. If you would like to request a specific time, please call and let the scheduler or business office manager know prior to 10am the day before your surgery. We cannot guarantee the requested time is available, but every effort will be made to accommodate your request.

Leave all valuables at home, including watches, rings, jewelry and wallets.

Please notify your surgeon of any change in your health, such as a cold, fever or sore throat.

For your safety, a responsible adult MUST be available to drive you home after your procedure. Your ride is required to wait at the facility for you until you are discharged.

Children, age 17 years and younger or incapacitated adults must be accompanied by a person with legal guardianship.

You will receive a call from the Piedmont Surgery Center business office staff regarding your financial responsibilities. Payment is expected at time of service.

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Day of Surgery

Arrive promptly at the time instructed, usually 60 minutes prior to your surgery time. This will allow adequate time for all necessary admission procedures.

Please bring your insurance identification cards and photo ID. If special financial arrangements are necessary, please call Piedmont Surgery Center prior to the day of surgery.

Wear loose fitting, comfortable clothing. Leave all jewelry and valuables at home.

Children may bring a favorite toy or blanket

Items to bring with you include, but are not limited to: a list of your current medications, prior obtained prescription for pain medication, containers for eye wear, medical equipment you may use or have received prior to your surgery, any important records such as living will or patient advocate forms and any comfort devices such as a pillow for the ride home. If you received a bag from your surgeon, please bring that bag and it's contents with you to the surgery center.

Upon arrival, you may change into a hospital gown and slippers, which we provide. You will be asked to remove contact lenses, dentures, jewelry and any prosthesis.

Your care throughout your stay will be closely monitored by our staff for your safety and comfort.

When you are fully awake, members of your family will be able to join you.

You will be closely monitored by staff professionals until you are discharged home. You will remain in recovery until your physician or anesthesiologist feels you are able to be discharged. Each individual is different, however you may expect to be in the recovery area anywhere from 15 minutes-4 hours. This will depend on the individual and the procedure you have performed.

Our staff will answer your questions and give you post-operative instructions as ordered by your physician. You will receive a written copy of these instructions prior to discharge.

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At home after surgery

Your surgeon will provide specific instructions for care while recovering at home. In the event of difficulty, please call your surgeon.

For the first 24 hours following surgery, do not engage in strenuous activities, do not drink any alcoholic beverages, drive, or make any critical decisions.

A nurse from Piedmont Surgery Center will call you within a day or two to evaluate how you are recovering at home.

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Patient Responsibilities

Provide accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate practitioner.

Follow the treatment plan recommended by the practitioner involved in your care.

Provide an adult to transport you to the surgery center and home after surgery and stay with you as needed.

Indicate that you clearly understand what is expected of you after your surgery/procedure.

You are responsible for your own actions should you refuse treatment, leave the Facility against medical advice, or choose to purposefully not follow the instructions of your practitioner.

Please provide information and/or copies of an Advance Directive such as Living Will or Durable Power of Attorney, if applicable.

Ask your health professional what to expect for pain management; discuss pain relief options; discuss openly any concerns or fears regarding pain management medications.

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Advance Directives

An advance directive speaks for you if you are unable to speak and helps to assure that your religious and personal beliefs will be respected. It is a useful document for an adult of any age to plan for future health care needs.

Although Piedmont Surgery Center does not honor advance directives in regards to Do Not Resuscitate (DNR), upon request we will provide you with contact information and forms to assist in writing an advance directive. Information can also be obtained at: (864)242-9733 or www.aging.sc.gov.

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Financial Policy

Piedmont Surgery Center’s fees cover the use of the facility only, and do not include laboratory, pathology, surgeon or anesthesiologist fee. You will be billed separately for these services.

As a courtesy, we will bill your primary and secondary insurance carriers or governmental agency directly for Piedmont Surgery Center's charges. Be sure to bring your most current insurance, Medicare, or public assistance card with you on the day of your surgery. If you have more than one insurance carrier, we will also need accurate secondary billing information.

Please be aware of any admission policies your insurance plan may have. You or your physicians may have to adhere to certain requirements in order to insure maximum reimbursement. Failure to obtain pre-authorization, physician referral, or a second opinion may greatly reduce or eliminate your benefits.

Be prepared to bring any co-pay or co-insurance amounts on the day of your surgery. Payment is expected at time of service. Patients who do not have insurance coverage will also be required to pay their charges in advance. Also, please make sure you bring a photo ID. We will need to see this as part of your insurance validation.

We realize, however, that at times you may require special financial arrangements. In these instances, please phone our office prior to your surgery to discuss alternative methods of payment. Piedmont Surgery Center accepts cash, cashier's checks, credit cards, and personal checks with a valid I.D.  You may also qualify for Care Credit. If you are interested in Care Credit, please call our office or visit their website at https://www.carecredit.com/apply/confirm.html?encm=VjdSa1AyVTBSbgxoUmYOZ1ZsA2EHYwU2AmcAMFM-AzA

Please feel free to contact our business office at any time if you have questions or concerns regarding the facility charges, the financial policy, or billing procedures. Call 864-272-3409 for more information.

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Grievance Process

We strive to maintain a professional and compliant atmosphere. However, issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence. 

The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution. Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights.

No person shall be punished or retaliated against for using the Grievance Procedure. Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center’s Grievance Policy as well as a Grievance form may be obtained by contacting the Center Administrator, Denise Stills at 864-272-3409 or dstills@ascoa.com.

Additional information can be obtained from or to file a complaint with the State of South Carolina contact: SC Department of Health and Environmental Control: Division of Health Licensing 2600 Bull Street Columbia, SC 29201-1708 (803) 545-4370 www.dhec.sc.gov  or www.medicare.gov  1-800-MEDICARE (1-800-633-4227)

You can also visit the Office of the Medicare Beneficiary Ombudsman at www.cms.hhs.gov/center/ombudsman.asp for further information. Any violation of the Omnibus Final Rule should be reported to Denise Stills at 864-272-3409 or dstills@ascoa.com

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Patient Bill of Rights
Patients receiving care in the ambulatory surgery setting have a right to the following: Access to care• Patients have the right to access necessary surgical and/or procedural interventions that are medically indicated.• Patients, family members, and/or designees are included in ethical discussions of and decisions affecting the patient’s care.• Marketing or advertising regarding the competence and capabilities of the organization is not misleading to patients and/or support persons. Respectful and considerate care• Patients will be treated with respect, compassion, and consideration in a clean and safe environment.• Patients are treated with dignity and without discrimination on the basis of race, color, religion, sex, national origin, disability, sexual orientation, or source of payment.• The patient has the right to be free of restraint except when indicated to protect the patient or others from injury. Privacy and confidentiality• Patients have the right to every consideration of personal privacy.• Any patient case discussion, consultation, examination, and treatment will be conducted so as to protect each patient’s privacy. Information about treatment• Patients have the right to information about their illness, treatment options, and potential outcomes.• Patients will receive information as necessary to provide informed consent for any planned procedure. • Patients have the right to consent or decline in research affecting their care.• Communication aids (i.e., interpreters, pictures, sign language, etc.) are provided to patients who have language barriers. Refusal of Care• Patients have the right to refuse care to the extent provided by law and to be informed of the potential consequences of this refusal.• Patients who are recipients of health care services are responsible for the following. RESPONSIBILITIES Patients receiving care in the ambulatory surgery setting have responsibilities as follows: Communication• Patients are responsible for providing accurate and complete information regarding their health status, medical history, and current medications, as well as over-the-counter products, herbal remedies, and dietary supplements.• Patients are responsible for reporting any change in their condition during the present course of treatment and recovery.• Patients are responsible for participating in care decisions and for asking questions when they do not understand the information provided.• Patients are responsible to provide information about any living will, power of attorney, or other advanced directive(s). Respecting others• Patients have the responsibility to be considerate of others, including health care providers, and to respect of their rights, privacy, and property. Participation• Patients are responsible for adhering to the plan of treatment by following instructions, keeping appointments, and cooperating with care providers who assist with carrying out the plan(s) of care, including arranging for a responsible adult to take them home and remain with them for 24 hours if required.• Patients are responsible for recognizing the effect of lifestyle choices on their personal health. Financial obligations• Patients are responsible for providing complete and accurate third party payer information and meeting any outstanding financial obligations related to the services received.• Collaboration and agreement of payment policies and fees for services will be documented.
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HIPAA Compliance Policy

The Facility has established a compliance policy to ensure compliance with the Standards for Privacy of Individually Identifiable Health Information (the “Privacy Regulations”) promulgated under the Health Insurance Portability and Accounting Act of 1996 (“HIPAA”).

This compliance policy is not intended to be a comprehensive explanation of the Privacy Regulations, nor will it provide answers to every possible issue that may arise under the Privacy Regulations. Rather, it is intended to provide guidelines with respect to the steps that the Facility must take in order to achieve compliance with the Privacy Regulations and to sensitize the Facility to potential problems that may arise under the Privacy Regulations. The Facility expects full compliance with the guidelines set forth in this policy statement, and encourages the Facility to seek any further necessary information or clarification prior to engaging in any potentially sensitive actions or activities. See HIPAA Notebook for complete HIPAA policies and forms.

This compliance policy is divided into two main sections: (1) an overview of the Privacy Regulations; and (2) specific compliance guidelines. This policy requires the Facility to:
- Appoint a Privacy/Security Official;
- Inform Patients of the Facility’s Privacy Polices and Procedures by disseminating handouts and posting a disclosure notice;
- Use a Business Associates agreement;
- Clarify discipline for employees and vendors who violate the Privacy Rules and Privacy Policies and Procedures;
- Update the Privacy Policies and Procedures as needed;
- Hold all-employee educational meetings;
- Discuss adoption of the Privacy Policies and Procedures at a Board Meeting; and
- Develop safe guards to protect and de-identify Protected Health Information (as defined in the regulations).

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Ownership Disclosure

We, the Physician Owners of Piedmont Surgery Center, want say thank you for your trust in us for your surgical procedure.  We recognize that you have the right to choose the provider of your healthcare services. We are pleased that you have chosen Piedmont Surgery Center.

Dole Baker, MD

David Donelson, MD

Brian Johnson, MD

Joseph Parisi, MD

Phillip Saccogna, MD

Mitchell Wolin, MD

Ambulatory Surgical Centers of America

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Directions to the facility

From the Greenville Area:

Take I-385 N to Downtown Greenville. I-385 N becomes E. North Street. Take slight RIGHT onto Beattie Place (follow curve to the right in front of the Bi-Lo Center). At the next traffic light, turn LEFT onto Church St./US-29. Continue on US-29/Church Street. Turn LEFT at Augusta Road (stay in RIGHT lane). At next traffic light, turn RIGHT onto Grove Road. Follow Grove Rd to W. Faris Rd. (Greenville Hospital System will be on the left). Turn RIGHT onto W. Faris Rd. Go to second Street, Medical Path Dr. and make a LEFT (road runs between Burger King and Cactus restaurant). Continue straight onto Memorial Medical Drive. Take the first RIGHT onto Memorial Medical Court. The surgery center is at the end of the cul-de-sac on the LEFT>

From Anderson Area:

Take I-85 North approximately 14.4 miles. Merge onto I-185 N/US-29 N via EXIT 42 toward Greenville, approximately 3.2 miles. Turn RIGHT at the end onto Henrydale Drive (there is a Wendy's restaurant on the far right corner when you turn). At the next light, turn RIGHT onto Grove Road. Go to the next light and make a RIGHT onto W. Faris Rd. At second street, make a LEFT onto Medical Path Dr. (road runs between Burger King and Cactus restaurant). Go straight into medical park. You will be on Memorial Medical Drive. Take first RIGHT onto Memorial Medical Court. The center is at the end of the cul-de-sac on the LEFT.

From Seneca/Clemson/Easley Area:

Take 123N/US-76E/SC-28E toward Greenville, approximately 32.6 miles. Turn RIGHT onto South Washington Ave. (Clock restaurant is on the corner). S. Washington Ave. becomes W. Faris Rd. Take RIGHT onto Medical Path Dr. (runs between Cactus restaurant and Burger King). Stay straight into the medical park. You will be on Memorial Medical Dr.Take first RIGHT onto Memorial Medical Court. The center is at the end of the cul-de-sac on the LEFT.

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Anesthesia

Under Anesthesia, a group of physicians who specialize in anesthesiology, will provide anesthesiology services at Piedmont Surgery Center. They will be administering your anesthesia or medically directing your anesthesia care. You will receive a bill for professional services from Under Anesthesia since they are in private practice. This bill will be separate from your facility bill. If you have any questions regarding your anesthesia bill, you may contact them at 1-866-799-2651 between 8am and 4pm EST. You can also email their customer service department at www.ua@patient-billing.com. You can also pay your bill online at www.ptbill.net.

If you would like a cost estimate prior to your procedure, you may call 803-436-5582. 

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© Piedmont Surgery Center 2008 - 2018 | 5 Memorial Medical Court | Greenville, SC 29605 | 864-272-3409